ETUDE HOUSE Dear Darling Water Gel Tint

(This rate is applied from January 1st, 2022)

*All rates are in USD

**Find your country with Ctrl+F. If you cannot find it, please send us inquiry at coscorea.com@gmail.com

SHIPPING DELAYS and POSSIBLE FAILED DELIVERY

• There may be shipping delays if your package is subjected to customs clearance.
• You are liable for submitting the correct shipping address (in English characters only), full name (no initials), and phone number. We are not responsible for undelivered packages due to errors made.

* You can track your package at below link:

• Korea Post (K-Packet, EMS) : https://ems.epost.go.kr/front.Tracking01Eng.postal
• DHL Express : https://www.dhl.com/kr-en/home/tracking.html

CUSTOMS and TAX

• Please check your country’s customs policy before purchase. Depending on your country's customs and tax policies, there may be additional taxes and fees. We are not responsible for any additional charges.

We here at coscorea want to provide our members the best shopping experience. We are happy to accept authorized returns if you are not satisfied with your order.

Policy

• For all returns, you will be responsible for the delivery fee. We will only be responsible for the delivery charge if products are missing, damaged or incorrect.

• You have 14 days from the delivery date to request a return. Requests past 14 days will be rejected.

• We reserve the right to deny a return or exchange at any time.

• We do not reimburse the original shipping or customs fees.
  

Conditions

• All products must be unused and unopened. We do not accept damaged or used products.
  

Refund options

• Refund as Points: No processing fee.

• Refund to original payment method: $5.99 per order.

• Refunds will be processed within 5 business days.
  

How to process a return

• Please email us at coscorea.com@gmail.com with your order number, full name, and email address associated with your account.